Maintenance & Emergency Repairs

At Ray White Morrinsville, we want to ensure your home remains safe, functional, and comfortable. To help us help you, please use the guides below to identify the urgency of your request and follow the correct reporting procedure.

What is an Emergency Repair?

An emergency repair is anything that poses an immediate threat to your safety, health, or the structural integrity of the property.
Examples of Emergencies:

• Water: A burst pipe or a serious flood (turn off the water at the mains immediately).
• Gas: A suspected gas leak (vacate the property and call from outside).
• Electricity: A dangerous electrical fault, sparks, or live wires.
• Security: A broken exterior door or window that prevents the home from being secured.
• Essentials: A total failure of the water, electricity, or gas supply to the premises.
• Safety: A serious roof leak or structural damage (e.g., storm damage).

🚨 EMERGENCY ACTION:

1. If there is a threat to life, call 111.
2. For property emergencies, call your Property Manager directly. If it is after hours, call our Emergency After-Hours Line: [Insert Phone Number].
3. Follow up your call with a written report via the portal below.

General (Non-Urgent) Maintenance

General repairs are issues that affect your comfort but do not pose an immediate danger. These should be reported during business hours.
Examples of General Repairs:

• Dripping taps or a slow-draining sink.
• A faulty oven element or rangehood fan.
• Broken internal door handles or cupboard hinges.
• A fence pale that has come loose.
• Minor leaks in gutters.
• Tip: Including clear photos or a short video of the issue helps our tradespeople identify the parts needed and speeds up the repair time significantly!

Tenant Trouble-Shooting (Try this first!)

Before calling a tradesperson, check these common “quick fixes.” If a tradesperson is called out for a simple fix (like a blown lightbulb or a tripped switch), the call-out fee may be charged to the tenant.

• No Power? Check with your provider for an outage in Morrinsville first. If it’s only your house, check your switchboard for a tripped RCD or circuit breaker.
• No Hot Water? Ensure the cylinder switch is ON. If you have gas, check if the bottles are empty.
• Blocked Toilet? If you have a plunger, try this first. (Note: Only flush toilet paper—sanitary products and “flushable” wipes are the leading cause of tenant-liable blockages).
• Smoke Alarm Beeping? Usually, this means the battery needs replacing. If it’s a sealed unit, please contact us.

Who is Responsible for What?